Do you offer free delivery?$$$Yes we do. All orders include free delivery. Please note our return policy
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When can I expect to receive my delivery?$$$Please note that delivery time can change according your chosen product. This information appears in each item's product description. Our parcels are usually ready to ship within 1 day, and depending on which country you live in, the delivery time is in average about 3 to 5 business days. If you don't receive your order within 10 business days please contact our support team. Should any problems arise, we will contact you immediately (i.e. if the goods are not available or if the information provided for delivery is unclear). In these cases the handling times may be longer. ;;; +
What are your shipping options?$$$UK: free tracked service via Royal Mail or DHL in 5-7 business days for all orders ;;; +
Do you offer express or next day delivery?$$$We do not offer next day delivery right now, but we might offer this service soon! ;;; +
Which countries do you ship to?$$$We currently ship to the UK. Please switch to our other stores if you would like to order from USA, Australia, Switzerland or other countries within the European Union. ;;; +
Will I have to pay taxes/import fees upon receiving my Giesswein product?$$$It's possible that in some cases (outside the European Union), your order may be subject to taxes. But as we have no control over these charges, we can’t tell you what the cost might be; customs policies and import taxes vary widely from country to country. If you're unsure, please check your home country's import tax policies. Our shipping covers delivery to you, but does not include local duties or taxes at the point of import; these are your responsibility as per our terms of service. We will include the necessary documents for customs/border control with your parcel, but your country's assessment of these documents, the time it takes and the import taxes charged are out of our control.